PoliciesRefund & Cancellation Policy
Last updated 20 October 2026.
Where this applies
This policy covers software licences, subscriptions and services bought from Exillien Softech Pvt. Ltd., including Wheelint, Fuelint, custom software development, staff augmentation, AMC and support. If you have a signed agreement or work order with us, its terms come first; this page covers anything it doesn't.
Subscriptions (cloud software)
You can cancel a subscription at any time by writing to us. Cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid for a running period are not refunded, except where we were unable to provide the service.
Licences and one-time setup
Software licence, installation, setup, data migration and training fees are not refundable once the software has been installed or the work has started, because these costs are incurred at the start.
Custom development and projects
Projects are billed in milestones. You can cancel a project at any time with written notice. You pay for the milestones completed and the work done up to the date of notice, and we hand over the work done to that point. Advance amounts for work not yet started are refunded.
Staff augmentation, AMC and support
These are billed for the period of service. You can end them with the notice period mentioned in your agreement. Amounts for a period already served are not refundable.
Payments made by mistake
If you were charged twice or paid an amount that wasn't due, tell us and we will refund the extra amount in full.
How refunds are processed
To ask for a cancellation or refund, write to info@exilliensoftech.com with your company name, the invoice number and the reason. We confirm within 3 working days. Approved refunds are made to the original payment method, usually within 7 to 10 working days of approval, net of any bank charges.
Questions
If anything here is unclear, call us on +91 70141 43494 or write to info@exilliensoftech.com. We'd rather sort it out on a call.
See also our Privacy Policy.